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Refund policy

  • Cancellation policy

    A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

    Right of withdrawal

    You have the right to withdraw from this contract within fourteen days without giving reasons. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods. In order to exercise your right of revocation, you must inform us (Clutter Cover UG (haftungsbeschränkt), Halebüller Weg 22, 25813 Husum+4915771533437 , e-mail address: cluttercover@outlook.de) by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to revoke this contract. You may use the attached sample revocation form, which is not mandatory. In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

    Consequences of revocation

    If you revoke this agreement, we shall reimburse you for all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we receive notification of your revocation of this agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier. You must return or hand over the goods to Clutter Cover UG (haftungsbeschränkt), Lehmsiek 3, 25876 Schwabstedt, Germany, without delay and in any case within fourteen days at the latest from the day you inform us of the revocation of this contract. The deadline is deemed to have been met if you send the goods before the expiry of the fourteen-day period. You shall bear the direct costs of returning the goods. You shall only be liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functioning.
  • Sample revocation form

    (If you want to cancel the contract, please fill out this form and send it back).

    To
    Company
    Clutter Cover UG (limited liability)
    Halebüller Weg 22
    25813 Husum

    E-mail address:




    - I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)

    - Ordered on (*)/received on (*)

    - Name of the consumer(s) cluttercover@outlook.de - Address of the consumer(s)

    - Signature of the consumer(s) (only in the case of notification on paper)

    - Date
    ---------------------------------------
    (*) Delete as applicable.

    Source: www.ra-plutte.de/widerrufsbelehrung-generator/


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